Return and Refund Policy

Items Purchased

Our online cart system captures the payment from the customer's credit card at the time the order is placed. Please refer to our Shipping Information for questions regarding our shipping policies. Customers wishing to return items have thirty days (30) to return items to us. Included with the return must be the reason for return and whether a replacement or refund is desired. Customers requesting refunds who paid by cash, check, or money order will receive a refund by check and those paying by credit card will have their account credited with the exception of those who have past due balances with PSI-PCI and in such a case the refund amount will be credited towards the past due amount. Check or money order payments which have not cleared bank deposit and been posted to PSI-PCI's bank account will be delayed until posted to PSI-PCI's bank account. All refunds will be issued in United States currency. Shipping and Handling are not refundable and customers are responsible for all costs related to returning items to PSI-PCI.

Purchase orders will be accepted in our system for a minimum of $100 US for users with an established account with PSI-PCI. The PO must contain the proper contact information for the responsible party for payment. Our PO terms are 30 days net. A $25.00 late feewill be assessed topayments not received per prescribed terms. Utilizing a PO with PSI-PCI to make your purchase means you agree to these terms.

Refunds for Classes

Customers who sign up for PSI-PSI classes must cancel within 24 business hours of sign up to receive a full refund. Those who cancel less than 72 business hours prior to the start of the course will be entitled to a refund minus a Late Cancellation Fee of $100 per course purchased. As expenses vary, customers should contact course instructor for the Late Cancellation Fee for a specific course.

Cancellation within a 24 business hour period prior to class at show or conference, is not eligible for refund.

If you do not show to a class you have paid for, without notification, your course fee will not be refunded but we will be happy to work with you to get you into an available course either in person or via IVT.

For questions on PSI-PCI Return and Refund Policy, please contact PSI-PCI Sales:

Voice 425.398.4300

1997- 2015 PSI-PCI Inc. all rights reserved. Updated June 2, 2022 by PSI-PCI

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